Nairobi Expressway Toll Attendant Jobs in Kenya

The Nairobi Expressway Toll Attendant opportunity is available for suitable candidates interested in supporting toll collection and customer service operations along the Nairobi Expressway. The position involves receiving toll payments, assisting motorists, handling transactions accurately, and supporting the smooth movement of vehicles through toll stations. Applicants should carefully review the responsibilities, skills, experience requirements, and working conditions before submitting an application through the official Moja Expressway recruitment channel.

Nairobi Expressway Toll Attendant Opportunity

The Nairobi Expressway is a 27-kilometre toll road connecting Mlolongo to the James Gichuru Junction. It serves as an important transport corridor for motorists travelling through and across Nairobi, helping to provide an alternative route for daily commuters, commercial vehicles, and other road users.

The Expressway is managed and operated by Moja Expressway under a public-private partnership arrangement. Its operations are supported by a team of professionals responsible for maintaining road services, supporting motorists, and ensuring that toll collection points operate effectively throughout the day and night.

Moja Expressway is seeking suitable candidates for the position of Toll Attendant. The role is based at Nairobi Expressway toll plazas and involves receiving toll payments, assisting motorists, and supporting the smooth movement of vehicles through toll stations.

Position: Toll Attendant

A Toll Attendant is responsible for collecting toll fees from motorists and ensuring that the payment process is completed correctly. The role also involves issuing receipts, handling cash, verifying electronic payments, and providing basic assistance to road users.

At the Nairobi Expressway, toll attendants are among the employees motorists may interact with when entering or exiting the Expressway. Their conduct, speed of service, and accuracy can affect traffic flow at the toll plaza.

For this reason, the position requires individuals who can communicate clearly, remain composed during busy periods, and handle transactions with attention to detail. Since toll plazas handle a continuous flow of vehicles, successful candidates will be expected to follow operational procedures carefully while serving motorists efficiently and respectfully.

The role involves using computerized toll systems and point-of-sale equipment. Toll Attendants may receive payments through cash, cards, and electronic payment channels. Candidates should therefore be comfortable operating the assigned systems and following the procedures used to confirm or resolve payments.

Key Responsibilities

The Toll Attendant will be expected to:

• Collect toll payments from motorists using cash, credit cards, debit cards, and electronic payment methods.
• Confirm that the correct payment method has been processed before allowing the transaction to proceed.
• Handle each payment accurately and promptly to support efficient vehicle movement at the toll plaza.
• Issue receipts to motorists after successful payment of the required toll fee.
• Provide the correct change where payment is made in cash.
• Ensure that all transactions are properly recorded through the assigned toll collection system.
• Check electronic toll passes and payment confirmations where applicable.
• Identify payment discrepancies and follow the required process for resolving or reporting payment-related concerns.
• Refer unresolved matters to the appropriate supervisor when necessary.
• Keep accurate records of all toll transactions completed during the assigned shift.
• Ensure that cash, card, and electronic payments are recorded correctly.
• Maintain accountability for funds received while on duty.
• Reconcile the cash drawer at the end of each shift according to company procedures.
• Report any discrepancy identified during cash reconciliation or transaction review.
• Assist motorists who require basic directions related to the Expressway.
• Provide relevant travel information within the scope of the role.
• Communicate clearly and courteously with road users.
• Direct motorists to the appropriate personnel where an issue falls outside the Toll Attendant’s responsibility.
• Report toll system or point-of-sale equipment malfunctions to supervisors.
• Notify the appropriate personnel about traffic incidents observed at or near the toll plaza.
• Report suspicious activities in line with company procedures.
• Follow Moja Expressway policies and operational procedures.
• Observe safety regulations while working at the toll plaza.
• Maintain professional conduct while representing the organisation.
• Keep the assigned toll booth clean, orderly, and professionally organised.

Nairobi Expressway Toll Skills and Experience Requirements

Applicants for the Toll Attendant position should have:

• Professional work experience in computers and accounting is preferred.
• Basic IT skills.
• Previous experience in customer service, cashiering, or cash handling is preferred.
• Basic mathematics skills and attention to detail.
• Ability to operate computerized toll systems and point-of-sale equipment.
• Strong communication and interpersonal skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Ability to stand or sit for extended periods and work in different weather conditions.
• Ability to work hard and comply with the company’s management requirements.

The role may be suitable for candidates with customer service, cashiering, cash-handling, computer, or accounting experience. However, all interested applicants should carefully review the listed skills and experience requirements before applying.

Working Environment

The Toll Attendant role is based in an outdoor toll plaza environment along the Nairobi Expressway. Candidates should be ready to work in changing weather conditions and remain at their assigned workstations for extended periods.

The position also requires interaction with different motorists throughout the shift. A customer-focused approach is therefore important. The Toll Attendant should be able to remain calm, courteous, and attentive, including when traffic volumes are high or when motorists require clarification about toll payments.

The role may require shift-based work to support the Expressway’s 24-hour road service operations. Applicants should be prepared to work nights, weekends, and holidays when assigned.

Because toll plazas are active transport environments, adherence to operational and safety procedures is essential. The Toll Attendant will be expected to understand and comply with the rules that guide work at the Nairobi Expressway.

How to Apply

Interested candidates should submit their applications through the official Moja Expressway recruitment channel.

Click here to Apply