Are you wondering how businesses handle high call volumes without compromising customer experience? Enter Telli , a Y Combinator-backed startup that’s transforming customer service with AI-powered voice agents. These advanced tools are designed to manage repetitive tasks like booking appointments, qualifying leads, and even closing deals, all while seamlessly handing off complex queries to human operators. With a recent $3.6 million pre-seed funding round led by Cherry Ventures and Y Combinator, Telli is poised to redefine call center automation and customer acquisition processes globally.
Solving the Call Center Bottleneck with AI
In today’s fast-paced business environment, managing high call volumes can be a logistical nightmare. Traditional systems often lead to long wait times and frustrated customers. Telli’s AI voice agents step in to alleviate this bottleneck by automating routine tasks such as appointment scheduling, callback management, and lead prequalification. The Berlin-based startup ensures these AI agents integrate smoothly into existing workflows, providing a seamless experience for both businesses and their customers.
What sets Telli apart is its ability to deliver tangible outcomes. According to CEO Finn zur Mühlen, the platform doesn’t just answer calls—it achieves results. “Our AI agents book appointments, prequalify leads, make product suggestions, and more,” he explained. This functionality is powered by cutting-edge voice-cloning technology from platforms like ElevenLabs and Cartesian AI, ensuring natural-sounding interactions that mimic human speech.
Rapid Growth and Global Expansion
Since its founding by Seb Hapte-Selassie, Philipp Baumanns, and Finn zur Mühlen, Telli has experienced explosive growth. The company reports a staggering 50% month-over-month revenue increase , processing nearly a million phone calls—all with just a six-person team. Its customer base spans Germany, the U.K., Latin America, and the U.S., with plans to expand further.
The founders’ inspiration came from their experience at Enpal, one of Germany’s most successful unicorns. They witnessed firsthand the challenges of scaling customer service operations and decided to tackle the problem head-on. By leveraging AI models like OpenAI and Claude, Telli ensures its solutions remain at the forefront of innovation.
Why Businesses Should Consider AI Voice Agents
For businesses looking to improve efficiency and reduce operational costs, AI voice agents like Telli’s offer a compelling solution. These tools not only enhance customer satisfaction but also free up human operators to focus on higher-value tasks. Moreover, Telli’s flexible approach—switching between AI models to deliver the best possible outcomes—ensures clients always receive top-tier performance.
As companies increasingly prioritize customer experience optimization and call center automation , Telli’s innovative approach positions it as a leader in this rapidly growing market. With its recent funding boost, the startup is well-equipped to scale its operations and bring its transformative technology to even more industries worldwide.
The Future of Customer Service
The rise of AI voice agents marks a turning point in how businesses interact with their customers. Startups like Telli are proving that automation doesn’t have to come at the expense of personalization or quality. By combining advanced AI models, natural-sounding voices, and a focus on real-world outcomes, Telli is setting a new standard for customer service excellence.
If you’re ready to explore how AI-driven solutions can transform your business, now is the time to take action. With its impressive growth trajectory and proven track record, Telli is undoubtedly a name to watch in the world of AI customer service solutions and voice automation technology .
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